Privacy policy

Last updated: February 18, 2026

ShopixoMart (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

We may collect or process the following categories of personal information:

  • Contact details – Name, billing address, shipping address, phone number, email address.

  • Financial information – Payment card details, transaction details, payment confirmations (processed securely via our payment partners such as Ziina).

  • Account information – Username, password, preferences, saved items.

  • Transaction information – Products viewed, added to cart, purchased, returned, or cancelled.

  • Communications – Messages sent to us via email or WhatsApp.

  • Device information – IP address, browser type, device type, network connection.

  • Usage information – Pages visited, time spent, interactions with our website.

Personal information does not include anonymized or de-identified data.

Personal Information Sources

We may collect personal information:

  • Directly from you (when you place an order, create an account, or contact us)

  • Automatically through cookies and similar tracking technologies

  • From service providers who help us operate our store (e.g., payment processors, shipping partners)

  • From third-party partners

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Provide, Tailor & Improve Services

  • Process and fulfill orders

  • Arrange shipping and provide tracking

  • Process returns and refunds

  • Manage accounts

  • Improve website performance

  • Recommend products based on your interests

2. Marketing & Advertising

  • Send promotional emails or messages

  • Display relevant advertisements

  • Inform you about offers and updates

You may unsubscribe from marketing emails at any time.

3. Security & Fraud Prevention

  • Verify COD orders (call verification process)

  • Prevent fraud and unauthorized transactions

  • Protect customer accounts

4. Customer Support

  • Respond to inquiries

  • Handle complaints or disputes

  • Provide after-sales assistance

5. Legal Compliance

  • Comply with applicable laws in the United Arab Emirates

  • Respond to lawful requests from authorities

  • Enforce our policies and terms

How We Disclose Personal Information

We may share your personal information:

  • With Shopify to operate our store

  • With payment processors (such as Ziina)

  • With shipping partners including My Zambeel, iMile, Zajeel, Amazon, Noon, and other logistics providers

  • With marketing and advertising partners

  • To comply with legal obligations

  • In connection with a business transfer or restructuring

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information as necessary to provide hosting, checkout, analytics, and enhanced services.

Information you submit may be transferred outside your country of residence to enable service functionality.

To learn more, please review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Children's Data

Our Services are intended for individuals 18 years and older.

We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, please contact us to request deletion.

Security & Retention

We implement reasonable technical and organizational safeguards to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to Access your personal information

  • Right to Delete your personal information

  • Right to Correct inaccurate information

  • Right to Data Portability

  • Right to Opt-Out of Marketing Communications

You may exercise these rights by contacting us using the details below.

We will not discriminate against you for exercising your rights. We may verify your identity before processing your request.

Complaints

If you have concerns about how we process your data, please contact us first. You may also lodge a complaint with the relevant authority in the Dubai, United Arab Emirates if applicable.

International Transfers

Your information may be processed and stored outside your country of residence. Where required, we rely on legally recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 ShopixoBhatti0@gmail.com
📱 00971526731404
📍 Dubai, United Arab Emirates