Refund policy

Return & Refund Policy

ShopixoMart

This Return & Refund Policy applies to orders placed on https://ShopixoMart.com and is governed by the laws of the United Arab Emirates, Emirate of Dubai.

1. Return Window

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Requests made after 5 days of delivery will not be accepted.

2. Eligibility for Return

To be eligible for a return:

  • The item must be in the same condition as received

  • Item must be unused and unworn

  • Item must be in its original packaging

  • Proof of purchase (order confirmation/receipt) is required

  • A clear unboxing video is compulsory

⚠️ The unboxing video must clearly show:

  • The sealed package before opening

  • The shipping label

  • The condition of the item inside

Returns without a proper unboxing video will not be accepted.

3. How to Start a Return

To request a return, contact us at:

📧 ShopixoBhatti0@gmail.com
📱 WhatsApp: 00971526731404

Once your request is reviewed and approved:

  • We will provide return instructions

  • The return address will be shared after approval

  • Items sent without prior approval will not be accepted

4. Return Shipping Charges

  • Customers are responsible for return shipping.

  • A flat AED 10 return shipping fee will apply.

There are no restocking fees.

5. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective item

  • The wrong product

Contact us within 5 days of delivery with a mandatory unboxing video so we can review and resolve the issue.

6. Non-Returnable Items

The following items cannot be returned:

  • Personal care products

  • Items that are used, damaged by the customer, or not in original condition

If you are unsure whether your item qualifies, please contact us before requesting a return.

7. Exchanges

Currently, exchanges are not allowed.

If you wish to order a different item, you may place a new order separately (subject to stock availability).

8. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund.

  • If approved, refunds will be processed to:

    • The original payment method, or

    • Bank transfer (for Cash on Delivery orders)

Refund processing time:
8–15 business days

Please note that banks or card providers may take additional time to reflect the amount.

If you have not received your refund after 15 business days from approval, please contact us at ShopixoBhatti0@gmail.com