Shipping policy

At Shopixo Mart, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Shipping Time

We currently ship throughout the United States.

  • Standard Shipping: 5–10 Business Days

  • Express Shipping (where available): 2–5 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, holidays, or carrier delays.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer Free Shipping on eligible orders or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information. Tracking updates may take up to 24–48 hours to appear.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, please contact us immediately. Once an order has been shipped, we cannot guarantee that address changes can be made.

Additional shipping charges may apply if a package must be reshipped.

Lost or Delayed Packages

If your order has not arrived within 15 business days after shipment, please contact our support team so we can investigate the issue with the shipping carrier.

Shopixo Mart is not responsible for delays caused by carriers, severe weather, customs inspections, or other circumstances beyond our control.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review your claim and work toward a suitable resolution.

Order Changes & Cancellations

Orders may only be changed or canceled before they have been processed for shipment. Once an order has been shipped, it cannot be modified or canceled.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help and will respond as quickly as possible.